If you have received a bill and accompanying explanatory letter from us in relation to a “REJECTED” bill.
A “rejected” account is an account which has been forwarded to your medical insurers through the direct payment system operated between insurance companies and hospitals and which has been subsequently “rejected” by your insurers. The term “rejected” is one used by your insurers to advise that they can not process your account for payment. The information supplied by your insurer with regard to a rejected account states only “REJECTED, REFER MEMBER” as the actual reason for the rejection can only be communicated to the member (you) and not to the hospital or consultants.
Our understanding is that your insurance company will have written to you advising that your account / accounts have been rejected and stating the reason why they can not process your accounts. Consequently, if you have any queries with regard to a rejected account you need to contact your insurers directly as neither ourselves, the hospital nor our clients will have any information as to why your account was rejected.
On occasion, your insurance company will, after contact with their member regarding a rejected account, subsequently process and make payment on a previously rejected account at a later undetermined stage. However, once an account has been rejected payment should be made by the patient as per our correspondence and in the event that your insurers subsequently settle the account a full refund will be made by us of all payments made.